Frequently Asked Questions

General Questions

First, it is really important that you complete a profile. People will not respond well to you if you don’t spend some time writing about yourself, your values, your lifestyle, what is important to you and what you are looking for in a relationship. Also, having a clear facial photo is essential. If you don’t have a photo people tend to think you are hiding something. You also will not show up in as many search results. So getting a good profile up is really the first step.

Next, you can start searching.

Click on “Browse” after you log in. It is located in the top header. You can search by distance, by state or city. Try doing broad searches first and then you can slowly narrow down your search by state or city.

Once you find some members who interest you, view their profiles and send them flirts. This is an easy way to test if someone is also interested in you. They may flirt back. However, the best way to get someone to respond is sending an email. This way that person knows you are not only interested, but you are capable of sharing contact info via email, too. It is important to send out a lot of flirts and email, and to cast a wide net. Then log back in regularly to see responses and look for more members.

Whether you send a flirt or an email, Lesbos Biker will send an email to that person’s personal email address (for example, their yahoo or hotmail address) notifying them that your flirt has been sent. If you send a flirt, the email notifications we send to the flirt recipient also include links back to the site so that the recipient can quickly access the inbox on Lesbos Biker where that flirt is available.

Remember, life happens! We can be very busy depending on what’s going on in our professional and personal lives. You would be surprised at how often users come back to our site. Since users meet a lot of people and go on dates, they often take a break from looking. Sometimes the break lasts a month, sometimes 2, 3 or more months. We even have visitors that will simply take a break from dating altogether and come back after 2 or more years. It’s hard to believe, but it is true. Users who are interested keep their profiles online and they come back often.

Absolutely! Anyone with a profile on the site wants to be contacted! We find that new users who email members that haven’t been online get the attention of those members. You’d be surprised how many success stories happen exactly this way! It’s definitely worth a shot.

Speak up and let us know! Open a ticket here on our Contact Us page or simply start a discussion in our general site related discussion forum here. We are constantly adding to and improving the site and we want to hear from you.

There are some very important and basic rules to safe online dating that you should always remember.

  1. Never share your financial information (Social Security & Bank Account number) with anyone online under any circumstances.

  2. Never exchange checks and/or cash with anyone unless you have built up trust with that person over a long period of time (NO MINIMUM THAN 1 YEAR!)

  3. Never send money to any member who requests it, even if that person claims to be in dire circumstances. This is a huge red flag and means you should cease contact immediately. Never send money to anyone you have not yet met in person. Video chatting does not count. You should always meet someone face-to-face.

  4. Always report members who send you mail that seems like a scam or fraudulent. Open a ticket to contact us here: https://www.lesbosbiker.com/contact

  5. Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your profile or messages to other members.

  6. Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it. Please report that person to us immediately at https://lesbosbiker.com/contact/

  7. There is no substitute for acting with caution when communicating with any stranger who wants to meet you in person. If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going and when you will return. Always provide your own transportation to and from your date. And always meet in a public place with many people around. Never agree to be picked up at your home.

  8. More information about safe online dating can also be found at the https://FTC.gov website

When you receive a mail from such a user, please contact us with as much information as possible including their profile name (or nickname) at https://lesbosbiker.com/contact/

The short answer is that we cannot  be expected to and in no way can take on the responsibility to protect users from each other. Understand that we are not the police and if you have a concern about safety, crimes or any illegal activity, you should involve your local police. We cannot arrest people or punish them. We do not make the laws and we are not law enforcement officers. Of course, we would like to address all reasonable concerns. However, before you make accusations, put yourself in our shoes: One user simply complaining about another could be a prank, an act of spite, an act of passion, or anything else. Just because one user says something about another user, that does not make the statement true. If you feel threatened by a member, we will determine whether a profile should be removed. Be specific, be reasonable and be clear. That will help us a lot.

As we make clear on the site, we do not conduct such background checks. If you have concerns about a user please share them with us by opening a ticket, but remember that hearsay, “he said / she said,” and baseless accusations may not suffice to terminate an account.

As owners of the site, we determine what is considered inappropriate and what will be a violation that gets you banned. First and foremost, any member who we believe is a male and is portraying himself as a female will be banned immediately. Other actions  includes anything lewd, fake, malicious, disparaging to users or to the site, deceitful, etc. This also includes paying for our site, using it, and then trying to get out of paying. We use our best judgment and discretion. If you complain about another profile, please be specific–the more specific you are about a complaint, the more likely we will be able to understand it, evaluate it, and possibly act on it.

We use our best judgment and so should you. We are not the police, we are not your clergyman, and we are not the editors of the front page news. We welcome a plurality of views, preferences and tastes. One easy guideline: If you post something that is likely to generate complaints from more than one person, it probably is not acceptable. Also, if you act in a way which we deem inappropriate or otherwise unacceptable, we may warn other users about your behavior.

Discouraging scammers is important to us. We use various technologies and tools to do so. We care about the quality of your experience on our site and make reasonable efforts to keep scammers off. But it is important that you understand that we cannot be responsible for scams that anyone falls victim to.

Want to know the best way to avoid scammers? It is actually really simple: Use your street smarts, be patient, don’t rush into relationships, and under no circumstance give anyone any money or financial information about yourself. Read our online dating tips.  If you follow this basic advice, you will do more to protect yourself than any sophisticated technology out there. Again, yes, of course we care. And of course we do a lot to keep scammers off the site. But ultimately you are responsible for your actions.

So, during the early planning phase and tons of brainstorming sessions of determining what we wanted to accomplish by creating a women-only dating site, we knew that we needed to have solutions to the problems that women in general experience on existing dating sites. The problem that kept coming up was there were too many trolls, too many bots and too many hard-earned dollars being spent on memberships and subscriptions.

We know that some users have been burned on other sites and some of you are inherently skeptical. Therefore, we want to be very explicit: The idea of sending out messages for users without their knowledge and/or on our own is completely against everything we stand for and are striving for in building the Lesbos Biker community. We have ZERO tolerance for any artificial or fake activity. We would NEVER generate a fake message or do anything similar. And let’s just be clear: This would be just a plainly DUMB thing to do. Our members are not fools. Any sort of artificial or fake activity cannot last long. So, no. Period.

First go directly to our login page https://www.lesbosbiker.com/login.php . You will see a link for “Forgot your username or password?” When you enter your email address you will receive an email. The email will include your username, a link to reset your password, and a link you can use to log in quickly by simply clicking on it.

In order to change your password:

  1. Log in.

  2. Click on the “Change Password” link under “Account Settings.”

  3. Look for the fields where you can enter “Password” and “Confirm Password.” Enter your new password in both fields.

  4. Hit the “Submit” button.

You may change/reset your password as many times as you wish.

Under our terms and conditions, you must provide us with a valid email address in order to use lesbosbiker.com. If you do not do so, your account may be suspended. To change your email address:

  1. Log in.

  2. Click on the “Change Private Settings” link under “Account Settings.”

  3. Look for the field where you can enter “Email.” Replace your old email address with your new email address there.

  4. Hit the “Submit” button.

Make sure that you are typing it in correctly. Also, make sure that your browser is not automatically inserting a password into the page that may be incorrect. For example, if you recently changed your password but your browser is inserting an old password automatically, your login will fail. You can also reset your password. Go to our login page https://www.lesbosbiker.com/login.php . You will see a link for “Lost Password?” which will help you reset your password. Please open a ticket if you are still having problems by going to: https://www.lesbosbiker.com/contact .

Once you have registered, look for an account activation email to arrive in your inbox. You will need to activate your account first, in order to access the site. Please check your spam and trash folders if you do not see the email within a few minutes. 

There may be a number of reasons why you are not receiving emails from us. Most email providers now routinely employ anti-spam software. Unfortunately, because of the number of emails Lesbos Biker sends out, your email provider might be classifying some Lesbos Biker messages as spam. To make sure that you receive email from other Lesbos Biker members, as well as announcements and updates, please make sure that cu**********@le*********.com and ma**@le*********.com are both in your address book and approved sender lists, and NOT in your spam folder or on your blocked sender lists.

You can email us by going here: https://www.lesbosbiker.com/contact. Additionally, we are always available during normal work hours by tapping the “We Are Here” icon on the lower left corner of your screen.

Here are some tips which may help you solve the problem immediately: 1. Make sure you are logging on the following page: https://www.lesbosbiker.com/login.php (Do not login on the homepage at www.lesbosbiker.com — that is for new sign-ups only.) 2. Although you can use either your email address OR your username to login, we recommend using your email address in case you have forgotten your username. If you are still having difficulties after trying these steps, please let us know and we will be sure to get back to you as soon as possible. As always, you can chat with us during business hours by clicking on the chat bubble on the bottom left of your screen.

When you delete your account, we respect your wishes for all of your information to be removed from the site and for your profile to be deleted. Everything is completely removed from public view. Once everything is wiped out, no one can see or contact you. If you are a paid member of the site, obviously you will not be charged again once your account is deleted. Also, if you are a paid member of the site and delete your account before your paid time is over, you must confirm that you are agreeing to forfeit that remaining time as part of confirming deletion of your account.

In some cases, it is possible for us to pull your basic information from our recent archives and reconstitute your profile. Particularly if you try to recover your account shortly after deleting it, it is likely we can recover it for you. Simply go to the registration page and register using the same email address. If we are still able to recover your deleted profile, we will ask you for confirmation first. Then your profile will be reconstituted for you to use. Again, please note that this recovered profile will not have any paid time on it, and it may or may not have some or all of your message history.

Having an informative, entertaining and attractive profile is the key to getting a lot out of your experience on lesbosbiker.com . Make sure to provide an overview of who you are, your lifestyle, your goals and what you are looking for in a relationship. Do not wait to do this later. Otherwise, you will not get good responses from members on our site, and there are a lot of great people here! If you are looking for things to write about, think about your hobbies, interests, connection to riding, values, lifestyle, favorite places, and what attracted you to the site! To start working on your profile log in, and go to “Edit Your Profile”.

Look on the navigation menu under “My Profile” and click on “Show/Hide Profile.”. That is a link that enables you to hide and unhide your profile at your discretion. When you hide your profile it will not appear in any search results and you will be logged out of your account. Once you log back in at any point in the future, your profile will be shown again. PLEASE NOTE: Hiding your profile will not cancel your subscription. If your intention is to cancel your subscription as well, you must do so under “Manage your subscription.” See “Subscription & Billing Questions” for more information.

Once you hide your profile, it remains hidden until you log back in to the site. This means, that if you want to stay hidden you must remain logged out. So, again, you can hide your profile and take yourself out of search results. Then logout and you will remain hidden indefinitely. But once you log back in, your profile will become visible again and if you want to be hidden, you must hide it over again.

To correct your date of birth:

  1. Log in
  2. In the top header, click on “Profile > Profile > Edit”.
  3. You will see fields there for your date of birth which you can change.

Photos are important. Really! We cannot emphasize enough how important good, easy to see, appealing photos are to your success in online dating. In general, there is no secret in being successful – you only need to be yourself and BE ACTIVE and ENGAGING! But be sure to have a lively profile, send lots of flirts and emails, and browse many profiles. And again, uploading a photo increases your chances of receiving an answer by 30-40 times. If you upload more than one photo you are even more likely to attract somebody’s attention. Lastly, be sure to read our blogs, 5 Steps To Online Dating Success and How To Create A Winning Profile On Lesbos Biker .

When you submit your profile, it is always reviewed by our staff. Profiles must comply with our terms and conditions. It is highly recommended that you read and understand the Terms and Conditions prior to joining Lesbos Biker. It is essential that your profile not contain any profanity or inappropriate content. You may not include personal contact information. You may not try to communicate with members via your profile. You may not comment on your membership status. You may not disparage anyone. You may not try to sneak in information that hints in anyway at how to contact you outside of the site. When your profile is rejected, we may send you an email explaining why. While we might reject a change, we will also ban you from the site for such a violation at our discretion and without advance notice. Please also note there are character limits for the written sections of your profile. If you exceed the character limit, the change will be rejected immediately and you may remedy this by simply reducing the number of characters in the given section. 

This is a women-only platform. If you are a male or identify as a male, do not attempt to circumvent the process and register as a female. Your profile will be deleted immediately, your IP address will be banned and your subscription considered null and void. NO REFUND IS OWED OR DUE AND ALL MONIES PAID ARE IMMEDIATELY FORFEITED.

To update your location:

  1. Log in

  2. In the top header section, click on “Profile”

  3. Click on Edit.

  4. You will see the fields to edit your Country, State and City.

  5. Alternatively, for Geo locating, you may also click on Location in your profile header section

  6. We highly advise that you DO NOT enter your exact street address. Enter as little information as needed to populate the map. 

Usernames cannot be changed. You can only change your nickname and what you want to be displayed on your profile. 

When creating your new account, you will be prompted to upload a photo. You can easily upload all image formats. After your profile is created, you may change your photo by hovering over your profile photo and clicking “Change photo”. You may also upload additional photos into your profile by clicking on “Media” link in your profile. The way to upload is you choose a photo file on your computer and it will then be uploaded for you in one click.  

We check every picture and will not allow inappropriate pictures of any sort. Nudity, vulgarity, hard to see images, names, business info, advertisements are all prohibited and uploading them may result in immediate banning from the site without warning. Pictures with any of the above will be removed immediately.

Profiles with a photo get much more attention than incomplete profiles, so it’s important to know the reasons why they can be denied. We don’t accept avatars, clipart, graphics, drawings and landscape photos as a profile photo. Photos of children or pets without the profile member are unacceptable. You MAY use a photo of your ride as your profile photo, however, you MUST also post additional photos with you AND your ride to confirm you have the right to use that photo. Photos that are so dark that we can’t see you, or so fuzzy that we can’t see you, may also be rejected. Photos that are not recent may also be rejected. Photos that include any attempt to communicate your contact info, place of business, or any other information meant to circumvent our policies will be rejected and may result in your profile being shut down permanently without notice and without refund, in accordance with our terms of use. Photos of anything besides you may only be posted as secondary photos, not your main profile photo. We may delete, switch, or otherwise alter your photo if it does not comply. Any nudity, half nudity, lewdness, vulgarity or otherwise inappropriate photos will also be rejected and may result in your account being shut down immediately without refund, in accordance with the terms of use you’ve agreed to.

Your photos have been uploaded but not yet approved. That is why others cannot see them yet. Remember, all profiles and photos are reviewed and approved before others can see them. We try to approve photos as fast as possible so please be patient and they will appear to others very soon.

99% of the time, if your photos are not up it is because the email you sent them to has a typo in it or the photos are not actually leaving your computer/phone because the file size is too large.

If you are still struggling, you can send us your photos and we will upload them for you manually but this may take up to a day. Send them to ph****@le*********.com and include your username as well as any specific instructions. However, you must make sure you are sending the photos to the correct address AND that the photos are leaving your outbox/computer properly. Sometimes folks waste a lot of time & energy thinking we are not posting their photos when in fact we never received them!

Immediately after your photos are uploaded they are placed in a queue for approval. We try to approve photos immediately but when the site gets especially busy, it may take up to an hour or two as we go through thousands and thousands of photos. While your photo is pending approval, only you can see it. After it is approved, everyone else can see it, too. If a photo is rejected, it is deleted from the site. If you have a particularly inappropriate photo, we may shut down your account immediately without refund in accordance with our terms of use.

Lesbosbiker.com offers four membership plans. The Basic plan is free. As a Basic member, you are only allowed to access the groups, forums and blogs and add media to your profile.

As a paid subscriber, you can
  • Chat and send private messages
  • Use the video calling feature
  • View members directory
  • View members profile
  • Access group directory
  • Access to groups, forums and blogs
  • View site activity
  • Add media to your profile
  • Send & receive unlimited emails
  • Read & reply to emails on mobile
  • Respond to email messages
  • See other members’ status
  • See other members’ last visit date
  • Block members from contacting you
  • Post unlimited photos

Just click “Upgrade Now” after you log in or https://www.lesbosbiker.com/membership-levels to go to the payment page. This will show you what premium membership options are available.

We use Paypal as our secure payment processor and accept all types of credit and debit cards.

We recommend you purchase a pre-paid debit card. You can buy a pre-paid debit card at any convenience store or local retailer. Make sure it is a VISA or MASTERCARD pre-paid debit card. Load the money onto the card and make sure the card is activated once you buy it. Then you can use it online just like a credit or debit card. Since we do not take checks over the phone and since sending in money orders is slow, this is the fastest and most reliable way of getting upgraded. If you go to the store today, you will be upgraded today for as little as 14.99.

Please be aware that after the 7 days free trial period, your card will be charged if you do not cancel within the free trial period. You will also be charged accordingly depending on your subscription. You’ll want to make sure there is enough money on the card to cover your subscription. 

We understand that you may not feel comfortable using your debit or credit card online. We get it, and totally understand! This is what separates Lesbos Biker from “those other dating sites”. You see, we believe in quality, not quantity.

The 1st suggestion is that we recommend you purchase a prepaid card at any local retailer so that you can upgrade right away. However, if you still  want to pay by a check or money order, simply sign up for our Basic membership for a free account and send us the payment for the membership level you want to upgrade to. When we receive it, your profile will be upgraded and you will receive an email notification from us. (Because the mail can be slow, we recommend that if you don’t have a credit or debit card, you instead purchase a prepaid card at your local convenience store and use that. There are no fees when buying a prepaid card.)

If you are subscribing to the Monthly, Quarterly or Annual plans, please make your check or money order out in the amount of $14.99, 31.99 or $60.00 respectively. Please note that once the initial term expires, your profile will be placed on hold until payment is received, allowing you to continue accessing the site. 
Please ensure that you send us the following information along with the payment:

  1. Make the check or money order payable to Biker Cupid, LLC.

  2. Include your username and your registered email address

  3. Include your selected membership plan

Send your payment to:
Biker Cupid, LLC
845 Houston Northcutt Blvd #1082
Mt Pleasant, SC 29464

There are many reasons why a payment comes back denied by your card issuer. The most common reasons are:

  • Insufficient funds available.

  • Invalid card details. Double-check for typos and that you are entering in the correct card numbers and address.

  • Your card has expired.

  • Your billing address does not match the card statement.

  • Your Cvv/cvv2 number was incorrect or incomplete.

  • Your bank does not often see you making payments online and is declining the payment as a precaution. This is the most common reason why debit cards are denied. In this case, simply call your bank and inform them you want to make this payment. They will then wave it through and the charge should be accepted the next time you try to pay online.

For your convenience and to avoid an interruption in communication with your matches, all subscription packages automatically renew at the end of the current subscription (unless cancelled before the renewal date) as agreed to during the purchase process. This step also protects you from rate increases by locking in the published rate that was in effect when you originally purchased your subscription. Rebilling will occur only when your current payment period expires and not before. However, often times your bank prepares the payment file three working days before the date of renewal, so if you discontinue your membership you must cancel your auto-renewal at least three days before the collection date.

The exception is when you are paying using a check or money order. To be on the safe side, try to mail your payment about 10 days before your current term is ending. Please factor in holidays, post office and bank closures. 

We do not hold any card details on our servers or computers or other files. This ensures maximum safety for you. We use Paypal as our payment processor. Please visit their site at www.paypal.com.  You can also pay by check or money order, although that is a much slower process.

If you paid using your payment card directly on our site, then you can cancel your premium membership at any time by going to Account Settings on the left-hand side navigation menu and clicking on “Manage your subscription”. Specific instructions are given to you there depending on the status of your subscription. If you paid via credit card subscription and wish to stop your premium privileges you will be able to do so at the click of a button. If you paid via PayPal you will be given instructions on how to cancel your subscription after logging in to your PayPal account. You can always cancel on your own at  anytime.

When you simply cancel your subscription but do not remove your profile, you will still have the time remaining that you already paid for. Then your membership will then revert to Basic membership after your paid time has expired. Please note that cancelling your subscription is not the same thing as removing your profile. Cancelling your subscription, as already explained here, means canceling your status as a premium member and reverting to standard/unpaid status once your paid time expires. It does not mean removing your profile from the site. To do so, see the section in this FAQ on removing your profile.

We post this date on the lower right of your user homepage after you log in. If you are renewing, we show it as a renewal date. If you are expiring, we show it as an expiration date. We also show this information to you if you click on “Manage Your Subscription” under “Account Settings” on the left-hand side navigation menu.

Just click “Upgrade Now” after you log in (or click on https://www.lesbosbiker.com/membership-levels) to go to the payment page. This will take you to a page that looks just like the upgrade page you first used to pay but you will notice a specific button to change your card information. The button reads Change payment method. Click on that to update your card info. (You can even do this a few days before you expire– we will add the new time on to the remaining time you have. You won’t pay extra.)

After you log in, you will see a number hovering just above your profile link on the top of the page. 



Here is an overview of messaging on Lesbos Biker:

HOW TO READ: Within your profile, click on the “Messages” link. To read a message, click on the subject headline that you see in your inbox. (Remember, clicking on the sender’s username will take you to the profile, not the message. So click on the subject headline to read the message.) When you receive a flirt or message, we notify you by sending you a notification to your personal email (hotmail, yahoo, gmail, etc) so you know about it even if you are not on the site at that particular moment. You have the option to disable this. This enables you to see if you are interested in anyone on our site and if anyone is interested in you by flirting or messaging back to you. Only premium members can send and receive messages.

HOW TO REPLY: Next to each message you open/read, you will see a “Reply” button. Click there to start a reply to a message.

HOW TO DELETE: To the right of each message in your inbox is a checkbox. Check the messages you want to delete. The checkmarks will become red. Then click the “Delete” button on the page. You can do the same to the messages in your outbox.

If your message has been sent, it will appear in your Sent folder. Click on “Messages” and then you will see Inbox, Starred, Sent and Compose.  

All of the messages you exchange with another member on the site show up together as conversation. So you can see the entire back and forth with that member together. We do not delete any messages from your inbox. Only you can do that. When you get to the bottom of a conversation on the page and want to see older messages, look for the button that says “Show older messages.” When you click on that, you will see older messages exchanged with that member.

A username is not bolded and cannot be clicked on if:

  1. The user has temporarily hidden her profile.

  2. The user has removed the profile permanently.

If the member is online and is currently in the Chatroom, you can chat there. Alternatively, our inbox messaging is integrated with real time updates. This means that the way to chat with a member who is online now is the same as sending that member a message. When you send a message to a member who is online, she will be notified immediately online. (The member will receive a real time notification while on any one of our webpages, and will not have to wait to refresh a page or receive an email. The notifications happen in real time on the site.) An alert will take her to your conversation in her inbox. If the member responds, you will get a real time notification as well so that you can go directly to that conversation and continue it.

Yes, you can.

As a user, you have three chat statuses:

  1. Online (represented by a green dot)
  2. Busy (represented by a red dot)
  3. Away (represented by an orange dot)

To change your chat status, click the gear button at the bottom of the user list.

This serves as the chat settings.

When you click on it, you will see the different chat statuses.

Choose the want that you want to represent your status.

Want to showcase your ride or share an event you attended? Easily upload your YouTube or Vimeo videos with these easy steps. You can also post media directly into your profile. 

1. Grab the address of the media you want to insert.

Copy from the address bar, or right click on an image and choose ‘copy image address’ or similar from the pop-up menu.

youtube copy

2. Paste into the chat window.

Paste the address into the message area and press return.

youtube

3. The video or image appears in the chat.

If you’ve pasted the address for a YouTube or Vimeo video, it will automatically be embedded into the chat.


social distance

To export your private chat transcript, you need to open a private chat (Group or expert’s chat) with another user and click the gear icon on the top right corner.

 

Next, click the “Export transcript” button. It will download an HTML file and you will now see the exported transcript. (Note, the red buttons are only for admins, but the export button is available to all).

 

That’s it!

1. Log in to the chat room as normal.

Choose the user you want to chat privately with.

2. Start Audio/Video chat.

Click on the video or audio icon (green) on the bottom right of the private chat.

live chat

 

3. Authorize your camera usage.

You need to authorize the use of your camera and mic.

* Video and Audio calls are working in Firefox and Chrome only.
* If opened using https (SSL) this message will not show.

This will enable you to moderate and administer the chat

 

4. Calling

Now a call will be made. You will hear a ringing tone.

This will enable you to moderate and administer the chat

 

5. The actual call

This is example of a video call.

This will enable you to moderate and administer the chat

 

6. You may minimize the calling screen at any time

You can click on the minimize icon. This will change the window to a small icon on the right top corner of the chat.

1. Log in to the chat room as normal.

To send a private message to another user in the chatroom, you will need to log in to the chatroom. 

2. Choose the user you want to chat privately with.

Click on the user’s name or picture on the user list. 
A window will open where you can send messages. Once a message is sent, the window will pop in the other chatter screen.

* You can always Block a user from sending you a private message using the block button.

3. Private chat indicators

When you’re in a private conversation with a user, and receiving a message from a different user, a red indicator will be shown on the [different] user name (the one that sent the message) with the number of messages sent. 

In addition, a red indicator will show on the top of the users list with the number of people that send you a message.

multiple private

4. Video Call & Audio Call

You may call another user with a video or audio call (anonymously). 
Click on the video or audio icons at the bottom. 

* To learn more about video chat and audio chat click here.

chat platforms
video call

After clicking, a call will be made.

 

5. Security and Privacy

Private chat is private. Admins can’t see the conversation. 
You have the option to export a private conversation if you are part of the conversation.

1. Log in to the chat.

Click on the paperclip icon in the message area.

2. Click on the ‘Upload file’ icon.

This will open the browser’s file selection dialogue.

chat platform

 

3. Choose the file to share.

Then click ‘OK’.

 

4. Your file will appear in the chat.

Images will appear in the chat window, documents will appear with a download link.

 

Copying and pasting images

You can also copy and paste images in the chat room.

Here’s a quick tutorial on how you can copy and paste images on your group chat.

  1. Find an image that you like.

  2. Hover over the image that you want to copy. Press the right-click on your mouse and choose Copy image.

  3. Go over to the chat and paste the image on your text box by using the right-click or Ctrl + V.

  4. Send your image to the group chat.

paste images

Pasted images will appear immediately in the chat.

chat room online
 

The mentions option lets you mention or tag another user in a specific message. This is useful if you want to capture the attention of a specific user.

The mentions for the non-admin user look like this.

 

mentions

 

It’s in green as it signifies non-admin users or regular chatters.

This is how it looks like when you mention someone in the chat.

mentions

 

The username of the one mentioned will appear in blue.

 

When attempting to initiate a one-on-one video call, you may receive the error message “Oops something went wrong. Please try again later”. This error can have two possible causes: a network issue or the camera being in use by another application that the chat browser doesn’t have access to.

 

To resolve this issue and ensure a successful video call, follow these steps:

  1. Use a browser that supports video calling and has access to the camera. On iOS devices, this must be Safari. On other devices, some browsers may not be compatible with video calling or may not have camera access.
  2. Close any other applications that may be using the camera.

 

If these steps don’t resolve the issue, please reach out to our support team for further assistance.

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